# Wingline > Wingline keeps organizations working when Microsoft 365 is down: emergency email, messaging and file continuity within hours, independent backup, warm-standby fallback and outage readiness. Backed by an 18+ year IT and cybersecurity firm. Wingline is a Microsoft 365 continuity firm. It is a new brand backed by an IT and cybersecurity firm with 18+ years in business. Its lead service, Wingline Rapid Continuity, is a fixed-fee emergency engagement that stands up temporary email and messaging outside Microsoft within hours when Microsoft 365 is down. Wingline also offers independent backup ($9 per user per month), warm-standby fallback, outage readiness reviews, Microsoft 365 SLA credit claim assistance, and Google Workspace migration. Wingline is independent of Microsoft. ## Who it is for Organizations that depend on Microsoft 365 and need an independent way to keep email, messaging and files working during an outage, or that want to diversify onto Google Workspace. Published Rapid Continuity fees cover up to 100 users ($2,500 for up to 25 users, $5,000 for up to 100 users); larger organizations are quoted individually. ## Contact - Email: hello@winglinehq.com - Request a proposal: https://winglinehq.com/contact - X: https://x.com/winglinehq ## Services - [Wingline Rapid Continuity](https://winglinehq.com/services/rapid-continuity): Wingline Rapid Continuity is a fixed-fee emergency engagement for organizations whose Microsoft 365 is down. Within hours we stand up temporary email and messaging outside Microsoft, restore access to critical files, and run staff, customer and executive communications. It costs $2,500 for up to 25 users or $5,000 for up to 100 users. Price: $2,500 (up to 25 users) · $5,000 (up to 100 users). ### Wingline Rapid Continuity When Exchange Online, Teams or SharePoint are unavailable, the business still has to send invoices, answer customers and brief its leadership. Rapid Continuity gives you an independent, secure working environment while Microsoft recovers — then an orderly cut-back so nothing is lost. Included: - Temporary email outside Microsoft, with inbound mail queued instead of bounced - Out-of-band messaging channel for staff (chat, SMS and a private status page) - Alternate access to critical files from backup or designated libraries - Identity break-glass review so administrators are never locked out - Ready-to-send templates for staff, customers, partners and regulators - Hourly executive status updates until service is restored - Orderly cut-back to Microsoft 365 with mail reconciliation - Post-incident report and SLA-credit evidence pack FAQ: - Q: What should I do if Microsoft 365 is down right now? A: Confirm the incident on the Microsoft 365 Service Health dashboard, switch staff to an out-of-band channel, and protect inbound mail from bouncing. Wingline Rapid Continuity does all three for you within hours, for a fixed fee. - Q: How quickly can Wingline get us working again? A: Most organizations have temporary email and messaging within hours of engagement. Exact timing depends on DNS access and the number of users. - Q: Will we lose email sent to us during the outage? A: Not if mail is queued correctly. We configure inbound routing so messages are held or delivered to temporary mailboxes, then reconciled when Microsoft recovers. - Q: Do we have to leave Microsoft 365? A: No. Rapid Continuity is temporary and runs alongside your tenant. When Microsoft restores service we cut back and hand over a report. - Q: What does it cost? A: $2,500 for up to 25 users and $5,000 for up to 100 users, fixed fee. Larger organizations are quoted individually. - [Wingline Backup](https://winglinehq.com/services/wingline-backup): Wingline Backup is managed, independent backup and recovery for Microsoft 365 and Google Workspace, powered by SpinOne. Mail, files, calendars and Teams data are copied outside Microsoft so they remain reachable during an outage. It costs $9 per user per month. Price: $9/user/mo. ### Wingline Backup Backups that live inside the same cloud share its failures. Wingline Backup keeps an independent, encrypted copy and lets us restore or expose critical files when the primary service is unavailable. Included: - Automated daily backup of Exchange, OneDrive, SharePoint and Teams - Google Workspace coverage for Gmail, Drive and Shared Drives - Point-in-time and granular restore - Ransomware detection and response - Managed by Wingline engineers, with monthly restore tests FAQ: - Q: Does Microsoft back up my Microsoft 365 data? A: Microsoft keeps the service available and offers limited retention, but it recommends third-party backup for point-in-time recovery. Wingline Backup provides an independent copy outside Microsoft. - Q: What is included? A: Daily backup and point-in-time restore of mail, files, calendars and Teams data, plus ransomware detection, automated response and extended retention. Wingline configures, monitors and tests it for you. - Q: Who is SpinOne? A: SpinOne by Spin.AI is the SaaS backup and security platform that powers Wingline Backup. Wingline configures, monitors and tests it for you. - [Standby Fallback](https://winglinehq.com/services/standby-fallback): Standby Fallback is a pre-provisioned secondary environment for email, chat and file access that we switch on when Microsoft 365 fails. It costs $1,500 plus $50 per user to set up, then $250, $375 or $500 per month depending on tier. Price: $1,500 + $50/user, then $250/mo · $375/mo · $500/mo. ### Standby Fallback Instead of improvising during an incident, your users already have accounts, your DNS failover is rehearsed and your critical files are synchronized. Switch-over takes minutes, not hours. Included: - Pre-provisioned standby mailboxes and messaging - Rehearsed MX and DNS failover runbook - Read-only sync of designated critical libraries - Semi-annual failover rehearsal - 24×7 activation by Wingline engineers FAQ: - Q: What is a warm standby for Microsoft 365? A: It is a second, already-configured environment that can take over email and collaboration quickly. Users, routing and critical files are prepared in advance so activation takes minutes. - Q: How do the monthly tiers differ? A: Essential covers mail continuity; Professional adds messaging and file sync; Enterprise adds rehearsals, priority activation and executive reporting. - [SLA Credit Claim Assistance](https://winglinehq.com/services/sla-credit-claim): SLA Credit Claim Assistance is a $500 add-on in which Wingline documents your outage impact against the Microsoft Online Services SLA and prepares a complete service-credit claim for your administrator to submit. Price: $500. ### SLA Credit Claim Assistance Service credits are not automatic. Claims need incident identifiers, affected users and evidence, submitted within Microsoft's deadline. We assemble it for you. Included: - Impact and downtime analysis - Incident ID and evidence collation - Claim prepared for admin submission - Deadline tracking FAQ: - Q: Can I get a refund for a Microsoft 365 outage? A: Microsoft offers service credits, not refunds, when monthly uptime falls below the commitment in its Online Services SLA. A claim must be submitted by your administrator with supporting evidence, and approval is at Microsoft's discretion. - [Outage Readiness Review](https://winglinehq.com/services/outage-readiness-review): The Outage Readiness Review is a fixed-fee assessment of how your organization would operate if Microsoft 365 failed. We map dependencies, test break-glass access and deliver a prioritized continuity plan. It costs $1,995 for up to 25 users. Price: $1,995. ### Outage Readiness Review Designed for organizations that were not affected this time. In two weeks you get a clear picture of your exposure and a plan your team can act on. Included: - Dependency and single-point-of-failure map - Break-glass account and Conditional Access review - Communications plan and templates - Prioritized, costed continuity roadmap - Executive read-out FAQ: - Q: What is a break-glass account? A: A break-glass account is an emergency administrator account, excluded from normal sign-in dependencies, used only when regular admin access fails. It must be tightly secured and monitored. - Q: How long does the review take? A: Typically two weeks from kickoff to executive read-out. - [Google Workspace Migration](https://winglinehq.com/services/google-workspace-migration): Google Workspace Migration moves mail, calendars, contacts and files from Microsoft 365 to Google Workspace with minimal disruption. It costs $1,000 plus $150 per user. Price: $1,000 + $150/user. ### Google Workspace Migration Some organizations choose to diversify their collaboration platform. We plan, migrate and support the change end to end. Included: - Discovery and cut-over plan - Mail, calendar, contacts and Drive migration - Identity and SSO configuration - User onboarding and hypercare FAQ: - Q: How long does a migration take? A: Small organizations typically complete in two to four weeks; larger ones are phased. - [Hosted Virtual Office](https://winglinehq.com/services/hosted-virtual-office): Hosted Virtual Office is a Wingline-managed virtual office for distributed teams, provisioned separately for each client, giving teams an independent place to meet and collaborate. It costs $3,500 to set up plus $12 per active user per month; a platform license of $19.50 per active user per month is billed separately by the provider. Price: $3,500 + $12/user/mo. ### Hosted Virtual Office A persistent virtual headquarters for meetings, chat and presence. Wingline designs, deploys and manages yours. Included: - Dedicated virtual office per client - Floor plan and room design - SSO and security configuration - Ongoing administration and support FAQ: - Q: Is the platform license included? A: No. The virtual office platform bills its license of $19.50 per active user per month directly. Wingline's $12 per active user per month covers management. ## Insights - [What to do in the first hour of a Microsoft 365 outage](https://winglinehq.com/insights/first-hour-microsoft-365-outage): A calm, practical checklist for the first sixty minutes when Exchange Online, Teams or SharePoint stop working. ### What to do in the first hour of a Microsoft 365 outage **Short answer:** confirm the incident, open an out-of-band channel for staff, protect inbound email from bouncing, and start a fixed cadence of updates for customers and executives. ## 1. Confirm it is Microsoft, not you Check the Microsoft 365 Service Health dashboard in the admin center and note the incident ID. If admins cannot sign in, use a pre-arranged break-glass account. ## 2. Declare an incident internally Name an incident lead and a communications lead. One plan, one channel, one source of truth. ## 3. Move staff to a second channel Use a chat or SMS tool that does not depend on Teams or Outlook. Share a short message: what is affected, what to do, when the next update will come. ## 4. Protect inbound mail Queued mail is usually delivered late rather than lost, but long outages risk bounces. Consider routing inbound mail to a temporary platform or spooling service. ## 5. Brief customers and executives Short, factual, on the hour. Avoid speculation about cause or timing. - [Building a cloud fallback for Microsoft 365](https://winglinehq.com/insights/cloud-fallback-for-microsoft-365): How to design a warm-standby environment for email, messaging and files that takes over in minutes. ### Building a cloud fallback for Microsoft 365 **Short answer:** a fallback needs four things prepared in advance — standby mailboxes with rehearsed DNS failover, an independent messaging channel, read-only access to critical files, and break-glass identity. ## Why backups alone are not enough Backups protect data. A fallback protects work. You need both. ## The four components - **Mail continuity:** standby mailboxes and an MX failover runbook. - **Messaging:** a channel that does not depend on Teams. - **Files:** a synchronized read-only copy of the libraries that matter. - **Identity:** tested emergency accounts excluded from fragile dependencies. ## Rehearse it A fallback that has never been tested is a plan, not a capability. Rehearse twice a year. - [How to claim Microsoft 365 SLA credits](https://winglinehq.com/insights/claim-microsoft-365-sla-credits): What Microsoft's Online Services SLA covers, what evidence you need, and how an administrator submits a service-credit claim. ### How to claim Microsoft 365 SLA credits **Short answer:** Microsoft offers service credits, not refunds, when monthly uptime falls below the commitment in its Online Services SLA. Your administrator submits a claim with incident IDs and evidence of impact, within Microsoft's deadline. ## What the SLA covers The Service Level Agreement for Microsoft Online Services defines uptime commitments and credit tiers for each service. Credits apply to future bills. ## What evidence you need - Incident IDs from Service Health - Affected services and users - Start and end times of impact ## How to submit Your global or billing administrator opens a support request in the Microsoft 365 admin center and attaches the evidence. Approval is at Microsoft's discretion. ## Canonical pages - [Home](https://winglinehq.com/) - [Services](https://winglinehq.com/services) - [Pricing](https://winglinehq.com/pricing) - [About](https://winglinehq.com/about) - [Request a proposal](https://winglinehq.com/contact)