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Wingline

After the outage

SLA Credit Claim Assistance

Document the impact. Prepare the claim. Recover what you are owed.

In brief

SLA Credit Claim Assistance is a $500 add-on in which Wingline documents your outage impact against the Microsoft Online Services SLA and prepares a complete service-credit claim for your administrator to submit.

Pricing: $500

Configure

One-time$500.00
Or request a proposal

Why it matters

Service credits are not automatic. Claims need incident identifiers, affected users and evidence, submitted within Microsoft's deadline. We assemble it for you.

What's included

  • Impact and downtime analysis
  • Incident ID and evidence collation
  • Claim prepared for admin submission
  • Deadline tracking

Frequently asked questions

Can I get a refund for a Microsoft 365 outage?

Microsoft offers service credits, not refunds, when monthly uptime falls below the commitment in its Online Services SLA. A claim must be submitted by your administrator with supporting evidence, and approval is at Microsoft's discretion.